E-mandate is a digital solution that enables individuals & corporates to automate recurring collections on a scheduled basis without requiring manual intervention.

For Beneficiary, E-mandate will help automate recurring collections, reduce delays and improve cash flow since receivables are collected on time. It is also the best alternative to post-dated cheques. 

For a payer it can help automate payments and avoiding missing payments and late fees

E mandate can be used for recurring payments such as loans instalments, school fees, subscriptions & utility bills or any other regular payments.

The E-mandate can be created, modified & cancelled by the payer depending on the type of mandate and type of service. Further the amount in the mandate can either be fixed to a specific value or can be an upper limit (ceiling) depending on the agreement between the payer and the beneficiary.

Yes, E-mandate is safe and secure, and requires payer approval before activation 

You can activate E-mandate through different channels, through the mobile banking application for individuals or via online banking facility for corporate & government customers.

Revocable E- mandate: Revocable E-mandate can be cancelled from a single party side action, it could be from the beneficiary or the payer 

Irrevocable E-mandate: it will require both parties’ approval; it cannot be cancelled without approval of the beneficiary.

Yes, depending on the type of E-mandate (as mentioned in point 7) you can modify or cancel your E-mandate by logging in the online banking platform and take the required action 5 days before due date of the next scheduled transaction.

Yes, the E-mandate has an expiry date chosen by the initiator at the time of registering the mandate, post which the E-mandate expires automatically.

The E-mandate transaction for that month will be rejected. The beneficiary and/or payer (whoever is the SI customer) will be notified via SMS & Email notification.

E mandate can only be registered with bank’s operational in Oman and LIVE with the Central Bank of Oman E Mandate Direct Debit services.

E-mandate can be created in OMR currency only for now.

Yes, E-mandate can be registered for accounts across any of the local banks. 

Yes. E Mandate can be registered for non-fixed amounts. E Mandate allows registration by mentioning an upper cap (ceiling) on the debit amount.

Yes, The Central Bank of Oman (CBO) has established a robust legal and operational framework for e-mandates (electronic direct debits) under the National Payment Systems Law (NPSL), Royal Decree No. 8/2018 which provides legal protection to beneficiaries in cases where a E-mandate direct debit instrument is returned (bounced), granting it similar legal status to a dishonoured cheque

Yes, A return memo will be generated by the bank and can be used as supporting documentation to the ROP for legal recourse.

Yes, the customer can download the e-mandate memo from the platform.

Yes, Whie there are no charges on the recurring transactions, the bank may charge OMR 1 for every E - mandate registration.